Purchase And Custom Orders
Kelacala Q, LLC is a privately held jewelry and accessory atelier specializing in handmade, short run, and one-of-a-kind jewelry, and customized designs for weddings & special events: Designs to fit any style or aesthetic.
A majority of our pieces are made to order. Please allow up to 2-3 days before shipment. All orders placed over the weekend will be processed the following Monday. Special request shipping is also possible for immediate delivery or rural zones. Shipping charges apply.
For smaller custom orders allow 2-4 weeks. For custom orders including weddings and other special events, allow at least 6 weeks. A 50% deposit is required before beginning any custom work. Specific packaging requests will be arranged separately. All orders shipped to a NY address are subject to an 8.875% New York State sales tax. Forms of payment include M/C, Visa, Amex, Discover, check or money order.
Return And Guarantee
If you are unhappy with your purchase, return the item within 7 days of the date received in the original condition and packaging for a complete refund. Your money will be refunded after the item is received.
Items you view on the computer may vary in shape, size, or color due to slight irregularity in natural and organic materials. Please note that all designs are handmade, and often one-of-a-kind, designed specifically for the materials used. To clean sterling silver and precious stone jewelry use a polishing cloth. Avoid using the cloth on 14K gold, opals, pearls, corals, and other soft, porous or organic materials.